Book With Sean
Book with Sean

How to Book an Appointment | Introspectus Counselling

Quick Summary

Getting started is straightforward. Here’s what you need to know:
  • Book online anytime through secure Jane App system
  • Choose your format: In-person (Colwood) or virtual sessions
  • Most clients book within the same week
  • $150 per 50-minute session for all session types
  • Intake forms sent after booking (15-20 min to complete)
  • Consent forms required before first session
  • Questions? Call/text Monday-Friday, 9 AM - 7 PM

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How to Book Your First Session

You can book your first session directly through my secure online booking system, Jane App. The process takes about 5 minutes, and you’ll receive immediate confirmation.
Book My First Session
Jane App is a confidential, PIPA-compliant healthcare platform used by thousands of practitioners across Canada. Your information is secure and protected.

What to Expect When You Book

Here’s what happens when you book through Jane App:

1. Create Your Account
You’ll set up a simple, confidential account with your basic contact information. This account is yours to manage; you can book, reschedule, and access forms anytime.

2. Select Your Session Type
Choose whether you’d prefer to meet in person at my Colwood office or connect virtually from wherever you’re comfortable.

3. Pick Your Date and Time
Browse available appointment slots and choose what works for your schedule. You’ll see real-time availability.

4. Complete Your Booking
Confirm your appointment and provide payment information (you’re only charged after the session, or if the cancellation policy applies).

5. Receive Confirmation
You’ll get an immediate confirmation email with your appointment details and a link to intake forms.

Before Your First Session

After booking, you’ll receive intake forms via email through Jane App. These forms gather basic information about what brings you to therapy, your health history, and your goals for our work together.
Please complete these forms at least 24 hours before your first appointment.
This gives me time to review them and helps us use our first session more effectively. The forms take about 15-20 minutes to complete. If you have questions about the forms or need accommodations (like large print or a phone call instead), just let me know.

Important Consent Information

After you book, you’ll receive a comprehensive consent package through Jane App.
This package includes consent forms you’ll need to review, sign electronically, and return before your first session. The forms cover:

Informed Consent for Therapy Services
This explains my therapeutic approach, what to expect from counselling, confidentiality and its limits, your rights as a client, and how we’ll work together.

Privacy Policy & Confidentiality
How I collect, use, store, and protect your personal and health information under BC’s Personal Information Protection Act (PIPA).

Cancellation and No-Show Policy
The 24-hour cancellation notice requirement and associated fees.

Fees, Billing & Insurance Policy
Session costs, payment methods, insurance billing, and financial considerations.

Want to review these policies before booking? You can read them now:
  • Informed Consent for therapy services
  • Privacy Policy & Confidentiality practices
  • Cancellation and No-Show Policy
  • Fees, Billing & Insurance Policy
After booking, you’ll receive the official consent forms via email within a few minutes. Please complete and sign these forms at least 24 hours before your first appointment. This ensures we can use our first session effectively and that you’re fully informed about how we work together.
During your first session, we’ll also review key aspects of informed consent verbally. Consent is an ongoing process, and you can ask questions or withdraw consent at any time.
Questions about the consent process? Contact me at sean@introspectuscounselling.ca before booking.

Session Types & Fees

Initial Consultation
Your first session is a chance to meet, discuss what’s bringing you to therapy, and determine if we’re a good fit. We’ll talk about your goals, my approach, and answer any questions you have.

$150
50 minutes

Ongoing Therapy Sessions
Regular therapy sessions where we work toward your goals. Most clients meet weekly or biweekly, though we’ll find a rhythm that works for you.

$150
50 minutes

In-Person or Virtual
Both options are available for all session types. Choose what feels most comfortable and practical for you.

All fees and payment options are detailed on my Fees, Billing & Insurance Policy page.

Availability & Scheduling

For appointment scheduling, check my real-time availability through Jane App:
View Current Availability
My schedule updates automatically as appointments are booked, so you’ll always see what’s actually available. Most clients can find an appointment within the same week.

For phone calls or questions, I’m available:
Monday to Friday, 9:00 AM to 7:00 PM
If you prefer to discuss scheduling by phone or have questions before booking, call or text me during these hours.

Waitlist

If you don’t see an appointment time that works for you, you can join my waitlist. I’ll notify you via email when new slots open up that match your availability preferences.
To join the waitlist, email me at sean@introspectuscounselling.ca with:
  • Your preferred days and times
  • Whether you prefer in-person or virtual
  • Any urgency or time constraints
I update the waitlist weekly and do my best to accommodate everyone as quickly as possible.

Need to Reschedule?

Life happens, and sometimes you need to change your appointment. You can reschedule directly through your Jane App account, or contact me at sean@introspectuscounselling.ca.
Please provide at least 24 hours’ notice when rescheduling. This allows me to offer the time to someone else and helps keep therapy accessible. Late cancellations or no-shows are subject to the full session fee.
Read more in my Cancellation and No-Show Policy.

Preparing for Virtual Sessions

Virtual sessions work just like in-person sessions; we just meet through a secure video platform instead of my office. Here’s how to prepare:
Technology Setup
  • Use Jane App on your phone, tablet, or computer
  • No downloads required; it works through your web browser
  • Test your setup a few minutes before your first session
  • Stable internet needed; Wi-Fi or good cell signal
Your Environment
  • Choose privacy: A quiet space where you won’t be interrupted
  • Use headphones: Better audio quality and additional privacy
  • Have water nearby: Stay hydrated during the session
  • Notebook optional: If you like to take notes
On the Day
  • Session link arrives 30 minutes before your appointment via email
  • Click to join at your scheduled time
  • I’ll be waiting; just like showing up to my office
Technical issues? Text or call me right away and we’ll troubleshoot together. I’ve walked many clients through the tech side of things and it’s usually simpler than you expect.

In-Person Session Location

Sessions are held at my office in Colwood, conveniently located for clients throughout Greater Victoria, Westshore, and Sooke.

Address:
132-328 Wale Road
Colwood, BC
View on Google Maps

Parking & Accessibility:
Free parking is available in the building lot. The office is wheelchair accessible with elevator access and accessible washrooms.

What to Expect:
The waiting area is shared with other practitioners in the building, so you may see other clients coming and going. Your confidentiality is always protected; I won’t acknowledge you in shared spaces unless you initiate.

Concerned about being seen in the community? If you have specific concerns about being seen in Colwood or Sooke, we can prioritize virtual sessions or discuss a “public interaction plan” during our first meeting.

Ready to Book?

Book Your First Session Now

The quickest way to get started is to book directly through Jane App. You’ll have an appointment confirmed within minutes.
Book My First Session
Questions Before Booking?
If you’re not quite ready to book or have questions about whether therapy might be right for you, I’m happy to talk.

Email: sean@introspectuscounselling.ca
Call or text: Monday to Friday, 9:00 AM to 7:00 PM
Or book and include questions in your intake forms

I respond to inquiries within 1-2 business days.
Not Sure If We’re a Good Fit?
That’s completely normal. Therapy is a significant commitment, and finding the right therapist matters.
Feel free to browse my About page to learn more about my background and approach, or read through my Services to see if what I offer aligns with what you’re looking for.
You can also reach out with questions before committing to a first session. I’m happy to answer questions via email to help you determine if I might be the right fit.

Crisis or Urgent Support

If you’re in crisis or need immediate support, please don’t wait for an appointment. Resources are available 24/7:
  • Vancouver Island Crisis Line: 1-888-494-3888
  • 988 Suicide Crisis Helpline: Call or text 988
  • Emergency Services: Call 911
For more crisis resources, visit my Crisis & Emergency Resources page.

Practice Information

Introspectus Counselling
The Science of Healing, the Art of Care

132-328 Wale Road, Colwood, BC
Sean Lewis, Canadian Certified Counsellor (CCC)

Session Fee: $150 per session
Booking System: Jane App
Phone Availability: Monday to Friday, 9:00 AM to 7:00 PM

Related Pages

  • Fees, Billing & Insurance Policy
  • Cancellation and No-Show Policy
  • Informed Consent
  • Privacy Policy & Confidentiality
  • What to Expect in Your First Session (FAQ)
  • Services
  • About Sean Lewis
  • Contact