Our Commitment to You:
Transparency, Privacy, and Care.

Everything you need to know about how we work together, your rights as a client under BC law, and our professional standards.

Ready to start your journey? View our availability and book your intake session online.

We are not a 24/7 crisis service. If you are in immediate distress, help is available now.

Policy language can be confusing. If you’re unsure about anything, please reach out.

Trust & Legal (The Essentials)

Foundations of our professional relationship and your privacy rights.

Privacy Policy & Confidentiality

Legal compliance with PIPA and ethical duty under CCPA Code of Ethics. Builds foundational trust by showing clients exactly how their personal health information is collected, used, stored, and protected.

Booking Policy

Reduces friction to conversion; answers “how do I actually start?” Supports local SEO (booking queries).

Accessibility

Shows commitment to inclusivity; may be required if serving clients in Ontario (AODA) or other provinces with accessibility laws; improves E-E-A-T and brand reputation.

Client Rights & Responsibilities

Empowers clients; builds trust by clarifying mutual expectations; overlaps with Informed Consent but can stand alone for emphasis.

Terms of Use

Legal protection for you (limits liability, sets rules for site use); separates website use from therapy relationship; required for E-E-A-T and professional credibility.

Information Security

Introspectus Counselling Ltd. is committed to protecting the privacy and security of your personal health information.

Financials & Logistics

Transparent information about billing, booking, and session management.

Fees & Insurance

Fee transparency builds trust and reduces anxiety. Critical for E-E-A-T (trustworthiness). Avoids “surprise” costs. Required for informed consent.

Cancellation Policy

Protects your time and revenue; sets clear expectations; reduces client anxiety about “what if I have to cancel?” Legally enforceable only if documented and signed in advance.

Safety & Support

Resources for crisis situations and ensuring a safe environment for all.

Complaints & Feedback

Ethical transparency (CCPA Code requires accountability); trust-building (shows you’re accountable); protects you by setting expectations; may be required once BC regulates counselling profession.

Community Resources

Protects you from liability (clarifies you’re not a crisis service); provides genuine help to clients in distress; builds trust by showing you care about their safety even outside sessions.

Our Commitment to You: Transparency, Privacy, and Care.